Two details... shipping, California

1. We are back at work and our postal system is functioning once again.

2. While the postal disruption was on, and for a short time afterwards, we spent two weeks in California enjoying wonderful hospitality in Idyllwild (at the Idyllwild Arts Academy), Santa Barbara and San Francisco.

Postal Shutdown in Canada

After a few days of a rotating postal strike in Canada, Canada Post shut the whole system down. I'm not taking sides on any of the issues in the dispute, but would like to make a plea on behalf of small businesses in this country that depend on postal services. Basically all our styluses are shipped out with Canada Post. Private shipping companies charge as much as three times the postal rates, so it's not an option.

In the meantime we had planned a vacation shutdown starting June 22  -- so all our shipping process would have been shut down anyway until July 8th. As of today, there is a government back-to-work order being debated in our federal Parliament. To be optimistic,  the postal dispute should be resolved before we return to fill the orders on our waiting list.

Our apologies to those of you who are patiently waiting for an oStylus.

Design Variation 3

We have changed the design of the oStylus very slightly. A few weeks ago we changed the contact pad upper surface to eliminate the cross-hair line on the circle. We agree that the engraved line looked very cool, but it didn't help with accuracy. The line inferred that the stylus was as precise as the crosshair. Software controlling how the line is drawn in the screen means that at different areas of a touchscreen the point of contact shifted slightly within the circle - so the crosshair wasn't consistent. We think screen software is coded to compensate for where you "think" the middle of your finger is touching.

Up to this point we have been engraving the word oStylus on the handle near the contact pad end. We have now designed the handle with a flat area at the tip. This enables us to strike the word "oStylus" using a steel punch into that flat area for a more permanent and clearer trademark.

The third minor change has been to the vinyl contact film. Originally we were using a plain white, but we wanted it a little bit thicker. We were able to find a thicker film, and it is also light reflective - if you ever need to find your oStylus in the dark! This is the same film that is used on vehicles for advertising graphics, so is very tough and long-lasting. We still include a couple of spares in the box in case if you ever need them.

We have also had requests for some sort of container or pouch to keep the oStylus in, for example when you want to throw it into a backpack, or just to protect it on a desk. We hope to have a solution for you in a few weeks.

Oh Stylus!

I discovered "wordling" the other day and entered just a few words: oStylus, stylus, oh, and o. Javascript on the web site does the rest. A circular shape seemed appropriate, as did multiple colours. Check it out.

http://wordlin.gs/

Small-Scale Shipping

We are not a large corporation with a huge staff. We are really small, in the "small-is-beautiful" sense, I hope. We've come out of a jewellery design studio background and the assembly and finishing processes for the oStylus are still being done by hand, at least for the foreseeable future. This explains why there's usually a waiting time on the order page.

Packages waiting to be mailed...

I wanted to write about this small size in respect to shipping problems. Being small but selling a lot means that we get inevitable complaints about why someone's oStylus has not arrived yet. "You said it would be 4 to 10 business days and it's been two weeks!" Well, we explain, business days don't include weekends. "It's been 15 business days!" We explain the postal estimates appear to be wrong in that case. We've even had a couple of shipments that have taken over 45 calendar days (Germany and Austria for some reason—one customer reporting back that customs had been holding onto theirs for several weeks.) With the 45 day cases we sent another stylus off immediately, only to be told a few days later that the original ones just arrived.

The vast majority of shipments arrive on time, but there are a few delays. We do our best to respond to these understandably irritated customers, sending them exact details about when the package was shipped, reiterating the postal estimates and so on. But when all is said and done and the oStylus arrives, all is forgiven and one customer even emailed "YOU ROCK!" which was nice to hear. Thanks, dude. So being small means we have great customer relations. But it also takes up a lot of time which we could spend making more oStyluses and promoting them.

So what are the solutions? Small steps, small steps... In Canada all the packages go out Expedited, so they are trackable. So in the US we have just added an optional trackable Expedited shipping level, although it's about twice as expensive as the usual US Air Small Packet rate. For the rest of the world, we'll just have to patiently answer the emails. The next level up is ExpressPost, and it's about $55, so we're not offering that anytime soon.

Today we are getting ready a lot of new shipments, and from the labels this truly is an international market. Countries include Japan, Australia, Thailand, United Kingdom, Spain, France, Israel, South Africa and of course the United States and Canada.

Added February 24: We now have a shipping problems page on the website.

Refining the Concept

Now I had an O-shaped contact, a hinged connection that did not interfere with the line of sight, and a contact surface that was durable and did not scratch the glass.

 Some early hand-made prototypes using etched brass handles

I then worked through a lot of prototypes using 3/8" brass rod, trying out different lengths. One major hurdle was figuring out how to attach the wires to the handle. I knew the contact O would be held in place by the tension of the two wires, but soldering them to the handle meant the metal would lose it's spring-hard qualities. Crimping or crushing the wires into holes proved to be the best solution. It preserved the temper of the steel wire. But the thinness of the brass handle bothered me. It didn't feel very pencil-like. But if I made it out of 1/4" brass rod it proved to be too heavy. Aluminum ended up being a great solution because it is so light weight, but also a great conductor, and easy to design a crimped connection with the wires. It felt like the same size as a pencil, and only a little bit heavier.

Early handmade prototype O with steel wires

But aluminum's main problem (at least when you hold it in your hand) is that it can discolour, unless it is anodized. Anodizing involves immersing the aluminum in sulphuric acid while a current is put through it. Because the thin anodized layer is brittle, I had to anodize after the wires were held in place, which meant the wires had to be immersed in the acid. Stainless steel actually rusts in this situation, but titanium does not. Titanium can also be hardened, and it doesn't corrode, so that ended up being the perfect choice for the wires.

All that was left to do was find a way to make the contact O without soldering the tube hinges onto the O. At first I tried a lot of flat O's with tabs that could be bent, but the best resolution came through a combination of CAD and machine shop experiments that almost duplicated my early handmade ones.

Present oStylus model, 2011

Next steps...

Second in a series of blog posts about the development of the oStylus

After I had designed a basic rigid stylus with a hole cut out, I then went on to deal with a couple of problems. The first one was that the contact between the glass and the metal didn't feel smooth and I was concerned about the possibility of scratching. The contact O needed a smooth surface, soft enough not to scratch the glass (which, by the way, on an iPad or an iPhone is harder than most metals) and tough enough to last. I tried everything from packing tape, to masking tape, to thin leather, felt and flocking. It had to be soft and slippery, and also thin enough not to interfere with the capacitive touch system.

It took several months but in the end I settled on vinyl film, the kind they use on car and bus advertising. It's soft and flexible and extremely durable (outdoor warranties are for 4 years of rain, snow and sun), and it's also self-adhesive.

Using some artists as testers for these prototypes, I soon discovered the second problem. Yes, the O allowed you to see what you were drawing, but each artist had a particular angle they held the stylus at, and if the O didn't lie flat against the glass, it wouldn't register as a touch. I had settled on 45 degrees as a good compromise angle. But what if you normally drew using a pencil at a 60 degree angle, or signed your name holding a pen at 35 degrees? I had to make the connection between the O and the handle that was flexible or hinged in some way.

 Early hinged prototype, April 2010

The first prototype solution used a three-tube hinge soldered on top of a metal O. It seemed logical to put the hinge on the edge so you still had a clear line of sight through the O. This solution worked if the washer contact was heavy enough to flop against the touchscreen with gravity, but it was frustrating because the pushing action to make the contact was off-centre.

This problem led to a contact O with two tubes soldered to the top, in the middle of the O. The pin for the hinge was split so that you had both a clear line of site through the O, and when you pushed down on the O to make contact it naturally lay flat against the screen. The pin wire could become the connection between the handle and the O. The contact pad could also be a thinner lighter weight. This designed allowed the natural hand position I was looking for.

Next early prototype with a two-wire hinge, temporarily attached, April 2010

Now I was really beginning to get somewhere: I had a conductive stylus with a hinged contact pad that allowed you to see through a hole in the middle for more precision than a foam-tip stylus. And the pad had a safe contact surface which glided smoothly on the glass. But there was still a long way to go. More in the next blog post.

Legal note: I am pleased to be able to share this information, but it is my intellectual property. The name oStylus is a trademark, and the ideas in this invention are Patent Pending.